Returns | Exchanges

Return, Exchange & Refund

Return Policy

  • Products Purchased during Sale are not eligible for any exchange or return.
  • We are committed to making your shopping experience as fuss free and enjoyable as much as possible! Please read through the following T&C prior to making a purchase.
  • Before you return the OG Jewelry product, please take a moment to understand how our products are made. Most of our products are handcrafted by traditional artisans from various parts of India, resulting in each product being unique and slightly different from the other,
  • Each product is exquisitely handmade with immense care and go through thorough quality check before shipping them out.
  • We only offer Exchange and Credit Note.
  • The Ornate Gleam does not accept returns and do not offer any refunds.

Exchange Policy

  • Products must be unused to be eligible for exchange.
  • Returns are accepted if your order is damaged in transit, or you received an incorrect product. Buyer should notify us by mail about it within 2 days of delivery. 
  • You may return them the exact way you received it (unworn and with original packaging).
  • Kindly keep the product packed with original box packaging, our courier representative will pick it up from your address. Once the returned product will reach to our warehouse, we will dispatch the replaced item. Kindly note, return process might take longer time that the usual. To make it sooner, you can ship back the product with original box packaging to us. The shipping charge of ₹70 will be credited to you after receiving the parcel.
  • In case pick up facility is not available at your location; you can ship back the product with original box packaging to us. The shipping charge of ₹70 will be credited to you after receiving the parcel.
  • We put all our efforts into displaying the colors of our products that appear on our website as accurately as possible . However, it may appear differently due to different screen resolution of gadgets.
  • Please check the product details i.e. dimensions of the product, model wearing pictures etc. So, you can get a thorough idea before making the purchase.
  • If you still want to exchange for reasons like heavy on ears, colour, issue, size issue, you can send us back the product or we can arrange a reverse pick up. in this case, for exchange, customers’ needs to bear pick up and re- shipping charge of Rs.200 all over India.

Exchange Procedure

  • Email us on support@theornategleam.com by mentioning the order number, along with product picture and your concerns within 2 days of delivery.
  • The concern team will take up your queries within 24 to 48 hours. Kindly be patient.
  • Once the item will reach to us, replace product/s will be shipped within 4-5 working days.
  • We will not be liable for any returns / exchanges were not notified within 2 days of delivery.
  • Exchange product/s may take longer time than usual time to ship.
  • All exchanges are subjected to stock availability.
  • A product can be exchanged once through the course of an order. 
  • Any credit note issued against return will be valid 3 months from the date of issue .
  • Credit Note cannot be clubbed with any other coupon and not applicable on SALE items or during SALE Period.
  • Items are on sale,not eligible for exchange.